Reporting City Service Requests via SeeClickFix

While I’ve known about SeeClickFix for a while, I finally decided to put it through some paces and try it out this past Sunday and Monday. For those that aren’t familiar the Website/mobile apps, it’s an alternative to calling 311 for city services. When you see a problem in the community, you can report the issue via SeeClickFix and include a photo of the problem. The appropriate city agency will then acknowledge the issue and get the process started to resolve the issue.

Perhaps most interesting is that — unlike the service requests to 311 — you can see the other reports for service that have been submitted via SeeClickFix as well as create or follow service areas so that you can be alerted to issues as they are reported.

(Click on image to go to the Park View service area)

As an example, above is the service area created for Park View showing the locations of recent requests for service.

As I mentioned at the beginning of this post, over the last couple of days I submitted 34 service requests. It will be interesting to see how quickly these issues are resolved. The service requests broke down in the following areas:

  • 26 reports for graffiti removal;
  • 5 requests to replace faded or missing traffic signs;
  • 2 requests to remove dead trees; and,
  • 1 request to install street signs at the intersection of Georgia & Quebec (currently there are no signs to inform motorists which intersection they are at).

I hope to report back positively about this trial. If you have experience using this service, I’d be interested in hearing how it has worked for you.

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5 Comments on “Reporting City Service Requests via SeeClickFix”

  1. nette Says:

    I just reported that 3611 Warder (boarded up across from Rec Center) has had its front door open for 2 days. needs to be properly closed up ASAP.

  2. Rob Mandle Says:

    Hi Kent! Got ALL your See Click Fix reports via my watch area! Note that DDOT has told me that they need you to include the address in the description because sometimes the location doesn’t come through.

    Also, DCRA, the agency that regulated vacant properties, doesn’t really use See, Click, Fix yet. They ask you to report properties via email at dcra@dc.gov and vacantproperty@dc.gov.


  3. […] in April I posted about SeeClickFix and the ability to report issues needing city attention to the citywide 311 call […]


  4. Hi there mates, how is the whole thing, and what you
    want to say concerning this post, in my view its really remarkable in favor of me.


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