Park View, D.C.

While I’ve known about SeeClickFix for a while, I finally decided to put it through some paces and try it out this past Sunday and Monday. For those that aren’t familiar the Website/mobile apps, it’s an alternative to calling 311 for city services. When you see a problem in the community, you can report the issue via SeeClickFix and include a photo of the problem. The appropriate city agency will then acknowledge the issue and get the process started to resolve the issue.

Perhaps most interesting is that — unlike the service requests to 311 — you can see the other reports for service that have been submitted via SeeClickFix as well as create or follow service areas so that you can be alerted to issues as they are reported.

(Click on image to go to the Park View service area)

As an example, above is the service area created for Park View showing the locations of recent requests for service.

As I mentioned at the beginning of this post, over the last couple of days I submitted 34 service requests. It will be interesting to see how quickly these issues are resolved. The service requests broke down in the following areas:

• 26 reports for graffiti removal;
• 5 requests to replace faded or missing traffic signs;
• 2 requests to remove dead trees; and,
• 1 request to install street signs at the intersection of Georgia & Quebec (currently there are no signs to inform motorists which intersection they are at).

I hope to report back positively about this trial. If you have experience using this service, I’d be interested in hearing how it has worked for you.

This entry was posted on April 11, 2012 at 7:01 am and is filed under City services. You can subscribe via RSS 2.0 feed to this post's comments.

Tags: City services